Frequently Asked Questions
Find quick answers about our equipment rentals, delivery processes, and contractor portal.
We pride ourselves on our rapid dispatch capabilities. For orders placed before 10 AM, we can often accommodate same-day delivery within the Chicago metropolitan area. Standard delivery is guaranteed by the next morning.
We offer 24/7 on-site support for all our rentals. If a breakdown occurs, our field technicians will be dispatched immediately. If the issue cannot be resolved swiftly, we will replace the machinery to ensure your downtime is kept to an absolute minimum.
Yes. While we display daily and weekly rates in our catalog, we offer significantly discounted monthly and project-duration rates. Contact our team or use the Contractor Portal to negotiate a long-term agreement.
No, insurance is not built into the base rental price. Renters are required to provide a Certificate of Insurance (COI) naming Silent Script Innovations as the loss payee. Alternatively, we offer a Damage Waiver program for a percentage of the rental fee.
Contractor Portal access is provided to verified commercial accounts. Please contact our support team at +1 (312) 478-2905 to set up your corporate account, complete the credit application, and receive your login credentials.
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